FAQ
Questions, answered.
Booking, your visit, memberships and the shop.
Booking
How do I book an appointment?
Use any Book button on this site. It opens the ABK SKIN booking menu, run on Aesthetic Record. Choose the category, then the service by name, pick a time and confirm your details.
Why doesn't the Book button open the exact treatment?
The booking menu does not support links to individual services yet, so every Book button opens the same menu. Each treatment page tells you which category and service name to choose.
What is the cancellation policy?
Cancellations made less than 24 hours before your appointment are subject to a $50 charge.
Can I pay over time?
The booking portal shows Affirm as a pay-over-time option at checkout. Availability and terms are set by Affirm and shown when you book.
Where do I see prices?
Prices are shown on each treatment page where the booking menu and Katrina's published menu agree. Where they differ or no price is listed, the page says View current pricing and links to the booking menu.
Your visit
Where is ABK SKIN?
1133 Metropolitan Avenue, Suite 150, Loft 2 inside Salon Lofts, Charlotte, NC 28204. Entrance 1 is the door directly to the right of the Trader Joe's entrance.
What are your hours?
ABK SKIN is by appointment. The open times in the booking menu are the most accurate view of availability.
How do I log in to my client account?
Use the Client Portal link in the menu. It opens ABK SKIN's Aesthetic Record client portal, where you sign in with your email.
Memberships and gift cards
How do memberships work?
There are two monthly memberships, ABK GLOW CLUB at $149 a month and ABK SKIN CLUB at $199 a month. Both have a three-month minimum and no setup fee. The membership agreement in the booking portal sets the full terms.
How do I buy a gift card?
The $200 ABK eGift Card is sold online through the ABK SKIN booking portal. Find the link on our Gift Cards page.
Shop
How do I buy skincare?
Add products to your cart on any product page, then choose Secure checkout. Checkout is secure and hosted by Wix, where tax is added. Shipping is a flat $13.00, and free on orders over $100. Price and stock load live from the ABK SKIN shop.
Do you ship?
The shop ships within the United States. Shipping is a flat $13.00 per order, and free when your order is over $100. Orders are processed and shipped within 3 to 5 business days.
Can I return a product?
All product sales are final.
Still have a question? Email abkskinn@gmail.com.
Ready when you are.
Pick a time that suits you in the ABK SKIN booking menu, or start with a consultation if you are not sure what to book.